Frequently Asked Questions
Frequently Asked Questions
Shipping info
Orders will ship within 2 business days Monday through Friday for in-stock items.
Cost of shipping
Shipping will automatically be calculated at check out.
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return request, you can contact us at alex@abrmodelworks.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
The shipping cost of a return is at your expense unless we have made an error, in which case we will pay for return shipping
You can always contact us for any return questions at alex@abrmodelworks.com
Damages and Issues
Please inspect your order upon delivery and let us know immediately if the item is defective, damaged, or if you received the wrong item.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on discounted items or gift cards. This does not include any items included on a sale which applied a percentage based discount to your total order. Any items purchased during a general sale will be eligible for returns.
Exchanges
Unfortunately we do not accept exchanges on any item, unless the item is damaged upon arrival.
Refunds
There is a 15% restocking fee on returned products.
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.
Who Are ABR Model Works Products Made For?
We have designed our various products and kits to be as easy to build as possible. We also include full instructions and we have a YouTube channel with build videos to help.
Our kits are made for the beginner hobbyist and above, with that in mind children 14 years and older (with some experience) should be fine, younger children will need adult assistance.
If I make a mistake can I get parts?
Have you broken a part? No worries. For our 3D Printed Detail Parts if you break something while modeling we'll send you a new one for free. Just email us a photo of the part and the name/part number of the product and we'll get back to you.
Most importantly if you have questions that are not answered here send us an email and we will get back to you as soon as we can.
Thank you!
Alex Hoffner
ABR Model Works
alex@abrmodelworks.com
The above information is subject to change without notice.